Zhuhai Hospitality- Catic Hotel

Catic Hotel – Zhuhai

March 12, 2007 – 4:00pm Meeting with …. The Whole Staff! Johnson (Wang Manager-Lobby) Simon (Yan Asst. Manager-Lobby)

A situation that I wanted to avoid became unavoidable today! My intention was to meet the manager(s) of the Guest Relations office or Front office. I hoped to discuss what their specific situation is like before meeting the staff altogether. I thought this would be a good step-by-step approach. This is China right?? But, i got a kind of rushed (almost Western) feeling.

I arrived on time, greeted by Wang Qi, the bellboy who was my initial contact. He had been there for 2 years and his English was severely lacking- my first conundrum, although extremely friendly. He took me to the 3rd floor and we stopped outside the VIP conference room. That’s when he said “Everyone is here.” I said “really?? well… this is not what i expected. I’m not prepared to hold a class. I should talk to the manager first.” Then, the Asst. Mngr., Simon, came out to talk to me. He said “Hello, nice to meet you!” I also met Manager Wang. They told me about 20 staff members were waiting in the meeting room…

Now, i wanted to just meet these two men and discuss returning for a few classes, however, a new situation slapped me in the face: an actual class! So, I told them it would be a short meeting with the staff and in I went… I was applauded and got a standing ovation. I was under pressure!

I basically adapted what i planned to say with the managers to suite a large group of people. I used my famous “Make a friend with you” example. This got an immediate response from about 5-8 people; the other 12-15 were lost. (I suggest this for future initial meetings. It helped me see how many intermediate and upper level students there were. Also, it lightens the mood!)

Here is the breakdown of the staff:
Most are at a very low level of English. A few have actual questions that could be useful to discuss. BUT, that’s not the case for most of them.

If they are ALL lumped together in one class, i’ll spend the beginning on simple conversation and dialogue + vocab. In the middle, I’ll discuss some upper level vocabulary with “contextual” examples. Finally, i’ll review the simple conversation with the lower levels. They will form pairs and repeat the dialogues.

Here is what the managers expect the classes to include:
VOCABULARY.

Of course, they want their staff to understand specific cultural differences between the languages, but they think a major focus should be vocabulary. So, i plan to give them relevant vocabulary and their various forms/ parts of speech. Looks like i’ll be in the book store tomorrow AM…

Specifics about the Catic Hotel:

1) They don’t have an “annual English program” for their employees. It doesn’t surprise me considering the low level of English most of the staff has. The lobby managers are young, with fair English, and very interested in helping their staff improve English. Good prospect!

2) The Asst. manager of their department is a slightly older woman who speaks no English. She looks a little impatient as well. I should consider her more next time I visit!

3) Hotels in general seem to have just a couple very good English speakers. Their abilities must be considered and we should allow them to take an active role in helping the class. It’s a chance for them to shine, not for them to feel isolated.

4) Simon mentioned “hui bao” or “repayment.” The hotel really seems to want to repay me in some way. I will be more clear about what I hope to do in the future in order to quench their curiousity. Maybe I need to up the ante after the first classes of both YinDo and Catic.

5) Catic’s design and managerial aspects are much more creative and youthful. Their strong support can really be useful for the website and future tutor offerings!

6)* Over a plate of Baby Japanese Octopus, Simon discussed the hotel’s goal to have the “Best Front Office/Reception” in Zhuhai. There must be some kind of award for this. If so, find the source and advertise future “Hospitality English” training programs there.

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